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Individualized Quality Therapy Welcomes You

Committed to Excellence

About Us

Our Background

As one of the leading local occupational therapy orthopedic outpatient clinics in the West Lansing area, we attribute our reputation to individualized quality care, that each patient deserves. Our practice is privately owned and operated. Experience ONE on ONE patient/therapist setting with a certified hand therapist, and receive Individualized Quality care.  We believe that all of our clients deserve an individualized therapy program that promotes the best outcomes to get you back to doing what you love and need to do. Whether, you have experienced an injury and you are having pain, you have had surgery, if you have endured an injury at work, or you are unable to do what you love, we have a program that will work for you; treating shoulder to fingertip with a physician referral. Get in touch today to learn more.

Meet Our Owner

Sydney Saban, MSOT, OTRL, CHT

Sydney (2).jpg

Undergraduate Education: Central Michigan University: Bachelors of Science

Graduate Education: Saginaw Valley State University: Master of Science in Occupational Therapy


Certified Credentials:

Certified Hand Therapist (CHT), 2021

CPR/AED for Professional Rescuers and Health Care Providers

FMT Basic Rock Tape, 2017

Hawkgrips Practitioner IASTM Certification, 2018

Level 1: IASTM Fundamentals, 2018


Sydney is a Certified Hand Therapist (CHT) that attended Jackson Community College for two years and then transferred to Central Michigan University, where she earned her undergraduate degree (Bachelor of Science with Psychology Major and Human Development Minor). She earned her Master’s of Science in Occupational Therapy at Saginaw Valley State University. Sydney is now a member of ASHT (American Society of Hand Therapists), MSHT (Michigan Society of Hand Therapists). Since Sydney has graduated in December 2016, she has started an occupational therapy program for a company in 3 clinics in Southern Michigan, before she decided to open her own practice. She enjoys camping, scrap-booking, ATV riding, and spending time with her husband, daughter and family. Sydney has a special interest in orthopedics and treating upper extremities, shoulder to fingertip and she has earned her CHT credential (Certified Hand therapist). Sydney has a passion to increase patient participation in tasks that are necessary and meaningful to them.

Staff Occupational Therapist

Madison Charlton, MSOT, OTRL


Undergraduate Education: Western Michigan: Bachelor of Science in Interdisciplinary Health Services  

Graduate Education: Western Michigan: Master of Science in Occupational therapy 


Certified Credentials:

CPR/AED for Basic Life Support


Madison graduated from Western Michigan University with a Bachelors of Science in Interdisciplinary Health Services and went on to earn her Masters of Science in Occupational Therapy from her alma mater. Previously, she has had experience at Mary Free Bed at their hand clinic in Grand Rapids. Most recently, Madison worked as pediatric therapist before transferring to the orthopedic setting. Madison has a passion for helping those with upper extremity injuries regain function to live an independent and fulfilling life. In her free time, she enjoys traveling, staying active and being outside as well as spending time with friends and family. Madison hopes to continue to grow as an orthopedic specialist, and her goals for the future include becoming a CHT (Certified Hand Therapist).

Individualized Quality Therapy Services

Lending a Helping Hand

Certified Hand Therapy

Upper Extremity

"Hand therapy is the art and science of rehabilitation of the upper limb, which includes the hand, wrist, elbow and shoulder girdle. It is a merging of occupational and physical therapy theory and practice that combines comprehensive knowledge of the structure of the upper limb with function and activity. Using specialized skills in assessment, planning and treatment, hand therapists provide therapeutic interventions to prevent dysfunction, restore function and/or reverse the progression of pathology of the upper limb in order to enhance an individual’s ability to execute tasks and to participate fully in life situations."
-Hand Therapy Certification Commission, March 2009

Pain Management

Acute or Chronic

Whether your pain has just started or you have been living with it for some time, we have solutions to help you manage your pain and improve your functional use of the upper extremities. At Individualized Quality Therapy, we use a variety of techniques to help minimize your pain, such as soft-tissue mobilization, stretching, modalities, taping, and individualized treatment plans.

Back Massage

Post-Surgical Rehab

Shoulder to Fingertip

Post-surgical rehabilitation is essential after many upper extremity procedures. Following physician protocols and pushing you to the appropriate level will increase successful outcomes and prevent future impairments. When it comes to all of our services, you can count on us to take care of your every need. We pride ourselves on our exceptional customer service, and guarantee you’ll love working with our team. Let us know how we can assist you today.

Custom Fabrication


This is one of our most popular services available, and is often needed after a surgical procedure or fracture. If your doctor requires a custom made brace/splint/orthosis we are able to serve your needs, generally the same day as physician request. Whenever you work with Individualized Quality Therapy, you can trust that you’re in great hands.


Work Comp Rehabilitation

Return to Work

We want all of our customers to experience the impressive level of professionalism when working with Individualized Quality Therapy. We take pride in work and client relationships by developing and maintaining contact with your work-place and insurance team in order to provide the best quality care, with the least amount of time off work. All of our services, especially this one, exist to make your life easier and stress free. You can trust us to supply you with the best products, as well as top quality customer service in order to resume your work role after an injury on-the-job.

 Activities of Daily Living (ADL) Re-Training

Here For You

"Getting you back to what you love and need to do," is what we desire at Individualized Quality Therapy. It’s made a big difference for many of our patients, and care is provided with the highest level of excellence. Helping patients get back to daily tasks that are purposeful and meaningful to them, is essential in having an increased quality of life. We are here to help you attain your goals!

Folding Shirts
Lacrosse Team

Return to Sports

Focused on simulation to get you back to what you love to do.

We know returning to what you love to do is the most important. We focus on the "just-right-challenge" and simulated tasks during your treatment plan in order to assist in your return to the activities you love to do.



Individualized Quality Therapy is proud to showcase our patient responses to treatment. Browse below to get a better idea of what services patients have been satisfied with. CLICK on review title to go to review site.

"Sydney has helped me immensely thru OT of a broken arm at the wrist. She is very professional, thorough and always on time and prompt to return phone calls and willing to adjust scheduling times. She has wonderfully diverse and inventive activities to keep me working hard on recovery both at the office and at home. Thank you so much, Sydney!!" Amy K – May 27, 2021

Opening Hours

Monday  8:00am–4:00pm

Tuesday  Closed

Wednesday  9:00am–4:00pm

Thursday  Closed

Friday  8:00am-4:00pm

Otherwise seen by appointment. 

Insurances Accepted

We are always developing new relationships with insurance companies, so if you do not see yours listed, be sure to call and and see if we are in-network with your plan.
Currently accepting: Aetna, Align Networks, Auto,  Blue Cross Blue Shield, Blue Care Network, Cofinitiy, First Health Group, Humana, Medicare, McLaren, Medrisk, Meridian, One Call,  Prairie States, Priority Health, Physicians Health Plan, Sedgwick, SPN, State Medicaid, Tricare, UHC, United Healthcare Dual Complete, United Healthcare Medicare Solutions, Workman's compensation, Zelis

Get in Touch

836 Centennial Way Ste 160
Lansing, Eaton County 48917

P: 517-798-3677

F: 517-539-6764

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